Account Manager

We are currently looking for an Account Manager in Mumbai for Research Communication Services, a division of Cactus Communications (www.cactusglobal.com). We are on a look-out for someone who is passionate about managing high-value accounts with top global publishing and academic partners.

About the role-

This is an exciting new role at one of the world’s biggest digital agencies for the academic and publishing communities. Research Communication Services is a growing portfolio at Editage that aims to closely harness and serve the need of the global research community to disseminate research for deeper real-world impact and to promote the internationalization of academic brands.

As Account Manager, RCS, you are the primary point of contact for project communication and relationship management with high-value accounts such as journal editorial offices, university departments, and research groups across the world.

Your roles and responsibilities would include –

  • Ensuring client happiness by
    • Communicating effectively with clients across different relationship phases ranging from pilot to hyper care to repeat customer
    • Communicating clearly, timely, and effectively with clients from across cultures (US, UK, EU, Japan, China, Korea, Middle East)
  • Account renewal and growth by lending a positive client experience to the overall service offering
  • Follow-up, feedback collection, and NPS logging periodically and after project completion.
  • Attending client meetings with the aim to understand key requirements and business objectives
  • Providing an accurate client persona and identifying account mining opportunities and communicating the same to business development personnel
  • (Occasionally) helping to prepare proposals/pitches
  • Project management & internal coordination
  • Budgeting and tracking of accounts

You fit the bill if you –

  • Have 2+ years of previous experience in B2B account management (science/healthcare/digital communication space preferred)
  • Have excellent written (email) communication skills in interacting with international clients
  • Have excellent decision-making skills in knowing when to revert to clients and when to check with internal team in light of project timelines and importance

What’s in it for you?

  • Global Exposure: Work in a fast-paced global organization and interact with team & clients across geographies. So you can be assured that you get the best experience in terms of the profile you handle
  • Culture: Work in a young organization with employee-friendly culture and policies. We balance work and fun at CACTUS. Citizens are driven, smart and friendly.
  • Learn and grow: Our goal is to keep you as long as possible and help you build a career with us. We do this by creating an environment where you will grow both personally and professionally.
  • Flexi-time: The company supports flexible working hours depending on one’s role and business requirements

Job location: Andheri East, Mumbai.

 

Who we are

Cactus Communications is a leading provider of communication solutions, including academic and scientific editing, medical communications, publication support services, English-language workshops, transcription, and translation. Our company mission is to enable growth through effective communication. CACTUS has been ranked #1 in India’s Great Mid-Size Workplaces – 2017, a study conducted by Great Place to Work® Institute India in association with MINT, by HT Media: http://bit.ly/2uiJmUv. We’ve also been ranked #18 in 25 Best Small & Medium Workplaces in Asia – in 2018, a study conducted by Great Place to Work® Institute.

 

 

 

Job location: 
Andheri East, Mumbai

Application process

Send in your updated CV to behappy@cactusglobal.com. Do not forget to mention “Account Manager” in the subject line of your email. Feel free to write to us in case you have any queries.

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Cactus Communications Pvt. Ltd.
A/603, Satellite Gazebo, Guru Hargovind Singh Marg,
Andheri (East), Mumbai - 400093, India
Phone: +91–22–67148888 Fax: +91–22–67148889
Career Enquiries: behappy@cactusglobal.com