Account Manager

We are currently looking for an Account Manager in Mumbai for Research Communication Services, a division of Cactus Communications ( We are on a look-out for someone who is passionate about managing high-value accounts with top global publishing and academic partners.

About the role-

This is an exciting new role at one of the world’s biggest digital agencies for the academic and publishing communities. Research Communication Services is a growing portfolio at Editage that aims to closely harness and serve the need of the global research community to disseminate research for deeper real-world impact and to promote the internationalization of academic brands.

As Account Manager, RCS, you are the primary point of contact for project communication and relationship management with high-value accounts such as journal editorial offices, university departments, and research groups across the world.

Your roles and responsibilities would include –

  • Ensuring client happiness by
    • Communicating effectively with clients across different relationship phases ranging from pilot to hyper care to repeat customer
    • Communicating clearly, timely, and effectively with clients from across cultures (US, UK, EU, Japan, China, Korea, Middle East)
  • Account renewal and growth by lending a positive client experience to the overall service offering
  • Follow-up, feedback collection, and NPS logging periodically and after project completion.
  • Attending client meetings with the aim to understand key requirements and business objectives
  • Providing an accurate client persona and identifying account mining opportunities and communicating the same to business development personnel
  • (Occasionally) helping to prepare proposals/pitches
  • Project management & internal coordination
  • Budgeting and tracking of accounts

You fit the bill if you –

  • Have 2+ years of previous experience in B2B account management (science/healthcare/digital communication space preferred)
  • Have excellent written (email) communication skills in interacting with international clients
  • Have excellent decision-making skills in knowing when to revert to clients and when to check with internal team in light of project timelines and importance

What’s in it for you?

  • Global Exposure: Work in a fast-paced global organization and interact with team & clients across geographies. So you can be assured that you get the best experience in terms of the profile you handle
  • Culture: Work in a young organization with employee-friendly culture and policies. We balance work and fun at CACTUS. Citizens are driven, smart and friendly.
  • Learn and grow: Our goal is to keep you as long as possible and help you build a career with us. We do this by creating an environment where you will grow both personally and professionally.
  • Flexi-time: The company supports flexible working hours depending on one’s role and business requirements

Job location: Andheri East, Mumbai.


Who we are

Cactus Communications is a leading provider of communication solutions, including academic and scientific editing, medical communications, publication support services, English-language workshops, transcription, and translation. Our company mission is to enable growth through effective communication. CACTUS has been ranked #1 in India’s Great Mid-Size Workplaces – 2017, a study conducted by Great Place to Work® Institute India in association with MINT, by HT Media: We’ve also been ranked #18 in 25 Best Small & Medium Workplaces in Asia – in 2018, a study conducted by Great Place to Work® Institute.




Job location: 
Andheri East, Mumbai

Application process

Send in your updated CV to Do not forget to mention “Account Manager” in the subject line of your email. Feel free to write to us in case you have any queries.

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Cactus Communications Pvt. Ltd.
A/603, Satellite Gazebo, Guru Hargovind Singh Marg,
Andheri (East), Mumbai - 400093, India
Phone: +91–22–67148888 Fax: +91–22–67148889
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